GENERAL TERMS AND CONDITIONS
APPLICATION
The following provisions apply to all sales and services provided by PARTNER BV. Unless otherwise stated in letters, order forms or other documents, these terms and conditions of sale shall prevail. Any deviation from these terms and conditions is only permitted subject to the express written confirmation of PARTNER BV.
OFFERS AND ORDERS
Our offers are non-binding and may therefore be revised at any time. All orders must be confirmed in writing by a representative of PARTNER BV. Once an order has been accepted by PARTNER BV, it cannot be cancelled by the customer for any reason.
PRICES
Our quoted prices are exclusive of VAT, taxes and import duties. Quotations may be increased if the manufacturer’s quotation rises due to production costs, customs duties, or currency fluctuations, or if the type or model is changed. VAT and all other taxes and duties applicable at the time of ordering, delivery or invoicing are payable by the customer.
DELIVERY AND RISKS
Delivery is deemed to have taken place once the goods have left our storage facilities. Shipping costs are always borne by the buyer. The goods are always transported at the buyer’s risk, even in the case of home delivery. Our goods and equipment are delivered ready for connection in accordance with the technical specifications of the device. The buyer shall carry out all connection, installation and fitting work at their own expense and responsibility. Any intervention on our part shall only be carried out on request, at the buyer’s expense and risk.
DELIVERY TIME
Delivery times are provided for information purposes only and are never binding. They commence upon receipt by PARTNER BV of the full order and the deposit. The delivery period shall be postponed in the event of late payment of the deposit or late submission of documents and information necessary for the correct fulfilment of the order. Partial deliveries are permitted. Delayed delivery shall in no circumstances entitle the buyer to terminate the sales contract or claim compensation. In the event of force majeure, the buyer shall be entitled to cancel an order, in whole or in part, and/or to suspend its execution, without prior notice and without compensation.
COSTS
For orders under €25.00 (excluding taxes), an administration fee of €5.00 will be charged.
COMPLAINTS AND RETURNS
To be admissible, all complaints must be reported to PARTNER BV by registered letter within eight days of receipt of the goods, services or invoices. The complaint must be clearly described, otherwise it will be rejected. Goods may not be returned without written authorisation from our management. Such authorisation shall in no way imply that the goods are recognised by the seller as defective or non-compliant. Returned goods are at the buyer’s risk at all times and must be sent free of charge to our warehouse, accompanied by a copy of our invoice. Complaints do not constitute grounds for non-payment of an invoice.
WARRANTIES
Our warranty is limited to the quality of the products we supply. We guarantee all items in accordance with the terms and conditions specified by the manufacturer. Should the quality of the goods supplied under this guarantee prove to be deficient, it is our obligation – regardless of the consequences of the defect – to repair, refund the price or replace the product, with PARTNER BV expressly reserving the right to choose the appropriate remedy. Complaints not relating to hidden defects will not be accepted if the item has been handled or used, or if the buyer has altered the goods without the prior written consent of PARTNER BV.
LIABILITY
The liability of PARTNER BV and the customer’s recourse under this agreement are limited as follows: The liability of PARTNER BV, regardless of the severity of the fault, even in cases of personal injury, except in cases of fraud, to the standard values assumed by the customer with regard to the sales price of the product in question that caused the damage, which is the subject of the claim or directly related to the cause of the action, regardless of the cause, form or reason for which liability under the agreement or quasi-delicts is sought. The following shall in any event constitute grounds for compensation, even if PARTNER BV has previously drawn attention to the possibility of such damage, loss or action: - indirect damage, in other words, financial and commercial losses that are not the direct and immediate consequence of a breach by PARTNER BV of one of its contractual obligations, including loss of profit, increase in overheads, disruption to planning, profit, customers or savings; - claims by a third party against the customer. PARTNER BV cannot be held liable if it is unable to fulfil its contractual obligations for reasons beyond its control.
PAYMENT
Unless otherwise agreed in writing, invoices are payable in cash to PARTNER BV at its head office. In the event of late payment, the following shall apply by operation of law and without the need for notice of default:
* Late payment interest of 1.5% per month will be charged on the outstanding balance of the invoices.
* The total outstanding balance may be recovered.
* The total balance shall be increased by a fixed compensation of 20%, subject to a minimum of €60.00.
* PARTNER BV shall be entitled to regard all existing contracts with the customer as terminated or to suspend their performance.
* PARTNER BV may claim all legal costs from the customer. Notwithstanding this contractual penalty clause and the agreed compensation, PARTNER BV reserves the right to claim additional damages if the actual loss suffered is higher. The customer agrees to pay all applicable costs as soon as they receive the correct invoice. Cheques and invoices are only valid for payment once cleared. The acceptance of a bill of exchange shall never be deemed a conversion of debt, does not alter the place of payment and shall never constitute a waiver by PARTNER BV of any of its rights.
In the case of online payments: please note that the transaction amount will be charged directly to your credit card at the time of the transaction. You have the right to return goods purchased online within a minimum of 14 days of receipt.
SUSPENSION AND TERMINATION OF THE CONTRACT
If the buyer fails to fulfil their contractual obligations to the seller, the seller’s contractual obligations shall be automatically suspended until the buyer has fulfilled their contractual obligations. If the buyer fails to fulfil a contractual obligation within two weeks of receiving a written reminder by registered post, the seller has the right to terminate the contract. The seller also retains the right to claim damages and may immediately put all sums due, bills of exchange and collection costs into circulation.
OWNERSHIP
The goods delivered remain the full property of PARTNER BV until full payment of the price, additional costs and taxes. PARTNER BV reserves the right, in the event of non-payment, to consider the sale legally dissolved and to take back the goods, without prejudice to any compensation it may claim. The customer irrevocably authorises this.
JURISDICTION
In the event of any dispute, the courts of Antwerp shall have exclusive jurisdiction.
DISCLAIMER
All amounts on this website are exclusive of VAT. All prices are subject to change.
ONLINE PAYMENTS
Please note that the transaction amount will be charged directly to your credit card at the time of the transaction.
